Refund and Returns Policy
Once an order is confirmed, Pahadi Pantry does not accept returns or refunds. However, in the situations below, we’re happy to work with you to find a fair and amicable solution.
1. Damaged Product
If your product arrive damaged, please notify us within 5 days of delivery.
Email: customersupprt@pahadipantry.in
Include in your email:
- Order number
- Image of the invoice
- One image of the outer box
- Two clear images of the damaged item
Only the affected item will be replaced (in case of multiple products).
We’ll respond within 24–48 hours and arrange a prompt replacement.
2. Missing Product
If an item is missing from your order, please notify us within 5 days of delivery.
Email: customersupport@pahadipantry.in
Include in your email:
- Order number
- Image of the invoice
- One image of the outer box
- Two clear images of the opened box showing all items received
Refunds are not accepted, but we’ll promptly re-send the missing product after verification.
Our team will respond within 24–48 hours and provide full assistance.
3. Spoiled Product
If a product appears spoiled, please contact us within 10 days of delivery.
Email: customersupport@pahadipantry.in
Include in your email:
- Order number
- Packaging/manufacture date
- Clear images or video of the product
Please note:
Natural variations in taste, texture, colour, or aroma are expected, as our products are 100% natural and handmade, ensuring freshness and authenticity in every batch.
After due investigation, we’ll replace the product if required and ensure a fair resolution.
Expect a response within 24–48 hours.