Privacy Policy

1. What Personal Information Does Pahadi Pantry Collect?

We collect your personal information to provide and continually improve our products and services.

A. Information You Provide to Us

We receive and store any information you enter on our website or provide through other means, such as:

• Your name, email address, phone number, and shipping/billing address.
  
  
• Payment information (processed securely through authorized payment gateways).
  
  
• Information shared when creating an account, subscribing to newsletters, or contacting us for support.
  
  
• Reviews, feedback, or other content you submit on our platform.
  
  

You may choose not to provide certain information, but doing so might limit your ability to use some of our services.

B. Automatic Information

We automatically collect certain types of information about your interactions with Pahadi Pantry Services, including:

• Your IP address, device information, and browser details.
  
  
• Pages you visit, time spent on our site, and actions taken.
  
  
• Cookies and unique identifiers to recognize your device and preferences.
  
  
• Order and browsing history for personalized recommendations.
  
  

C. Information from Other Sources

We may receive information about you from other sources, such as:

• Updated delivery or address details from our courier partners.
  
  
• Payment confirmation or verification from payment gateways.
  
  
• Marketing or analytics partners providing demographic or engagement insights.
   

2. How Does Pahadi Pantry Use Your Personal Information?

We use your personal information to operate, improve, and personalize your shopping experience.
These purposes include:

• Order Processing: To confirm, fulfill, and deliver your orders efficiently.
  
  
• Customer Support: To respond to queries, returns, or complaints.
  
  
• Personalization: To provide tailored recommendations and offers.
  
  
• Marketing and Communication: To send updates, product launches, or promotional messages (only if you’ve opted in).
  
  
• Legal Compliance: To comply with applicable Indian laws and regulations.
  
  
• Fraud Prevention: To ensure secure transactions and protect against unauthorized activities.
  
  

3. What About Cookies and Other Identifiers?

We use cookies and similar technologies to recognize your browser, analyze site traffic, and enhance your shopping experience.
You can manage or disable cookies through your browser settings, but doing so may affect certain site functionalities (like adding items to your cart or completing a purchase).

4. Does Pahadi Pantry Share Your Personal Information?

We do not sell your personal data. We only share information as necessary to provide our services:

• Third-Party Service Providers: With trusted partners who assist in operations such as payment processing, logistics, and marketing.
  
  
• Business Transfers: In the event of a merger or acquisition, customer data may be transferred under strict confidentiality.
  
  
• Legal Obligations: When required by law, or to protect the rights, property, and safety of Pahadi Pantry or our users.
  
  

All third parties are required to maintain confidentiality and comply with data protection regulations.

5. How Secure Is My Information?

Your security is important to us.
We use industry-standard practices such as:

• SSL (Secure Socket Layer) encryption for data transmission.
  
  
• Compliance with Payment Card Industry Data Security Standard (PCI DSS) for handling payment details.
  
  
• Limited access to personal data for authorized personnel only.
  
  
• Regular system audits and monitoring.
  
  

It’s important for you to safeguard your account by keeping your password confidential and signing out after use on shared devices.

6. Advertising and Analytics

We may use third-party advertising or analytics tools (such as Google Analytics, Meta Ads, etc.) to:

• Understand user behavior.
  
  
• Deliver interest-based ads.
  
  

These third parties may use cookies or identifiers, but we never share personally identifiable information with them.

You can opt out of interest-based ads through your browser or device settings.

7. What Information Can I Access?

Through your Pahadi Pantry account, you can access or update:

• Your name, address, and contact details.
  
  
• Order history and tracking.
  
  
• Payment preferences.
  
  
• Communication and marketing settings.
  
  

8. Your Rights and Choices

You have the right to:

• Request access, correction, or deletion of your personal data.
  
  
• Withdraw consent for marketing communications.
  
  
• Opt-out of cookies or tracking technologies.
  
  

To exercise these rights, contact our Grievance Officer (details below).

9. Are Children Allowed to Use Pahadi Pantry Services?

We do not sell products directly to minors. If you are under 18, you may use Pahadi Pantry only with the involvement of a parent or guardian.

10. Conditions of Use, Notices, and Revisions

By using Pahadi Pantry Services, you agree to this Privacy Policy and our Terms & Conditions.
We may update this policy periodically. Any changes will be reflected with an updated “Effective Date.”
Your continued use of our website after such changes constitutes your acceptance of the revised policy.

11. Grievance Officer

In compliance with the Information Technology Act, 2000, and Consumer Protection Act, 2019, the details of our Grievance Officer are provided below:

Name: Rubil chauhan
Designation: Grievance Officer
Email: customersupport@pahadipantery.com
Phone: 6230905242
Address: Dafraik House Naodhar road, Nerwa,171210, Shimla, Himachal Pradesh, India

12. Contact Us

For questions or concerns about this Privacy Policy or data handling practices, please contact us at:
📧 customersupport@pahadipantery.com
🌐 www.pahadipantery.in
🏢 Dafraik house naodhar road, Nerwa, 171210, Shimla, Himachal Pradesh, India