Terms & Conditions

Last Updated: December 2025

Welcome to Pahadi Pantry!
These Terms and Conditions (“Terms”) govern your use of our website and services located at www.pahadipantry.in (“Website”). By accessing or using the Website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. About Pahadi Pantry

Pahadi Pantry is an online e-commerce platform operated from Dafraik House, Naodhar Road, Nerwa, 171210, Shimla, Himachal Pradesh, India.
We offer traditional Himachali food products including ghee, chutneys, pickles, and other pantry items (“Products”) for sale and delivery within India.

2. Use of the Website

• You must be at least 18 years old or accessing the Website under the supervision of a parent or guardian.
  
  
• You agree to use the Website only for lawful purposes.
  
  
• You are responsible for ensuring that your account information, including your contact and payment details, is accurate and up to date.
  
  
• Pahadi Pantry reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if it believes there is a violation of these Terms or any applicable law.
  
  

3. Account Registration

To purchase from our Website, you may be required to create an account.
You agree to:

• Maintain the confidentiality of your login credentials.
  
  
• Accept responsibility for all activities under your account.
  If you believe your account has been compromised, please contact us immediately at customersupport@pahadipantry.com.
  
  

4. Product Information

We make every effort to display product information, descriptions, and images accurately. However, slight variations may occur due to natural differences in ingredients, packaging, or digital display.
Pahadi Pantry does not warrant that product descriptions or other content are error-free, complete, or current.

5. Pricing and Payments

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  
  
• We accept online payments through secure gateways (UPI, Debit/Credit Cards, Net Banking, Wallets).
  
  
• Orders are confirmed only after successful payment.
  
  
• In case of pricing or technical errors, Pahadi Pantry reserves the right to cancel the order and issue a refund if payment has been received.
  
  

6. Shipping and Delivery

• We currently deliver across India using trusted courier partners.
  
  
• Delivery times may vary based on location and product availability.
  
  
• You will receive tracking details once your order is dispatched.
  
  
• Pahadi Pantry is not liable for delays caused by courier services or factors beyond our control (e.g., natural disasters, strikes, etc.).
  
  

7. Cancellations, Returns, and Refunds

• Orders can be cancelled before dispatch.
  
  
• For hygiene and safety reasons, food products cannot be returned or exchanged once delivered, unless you receive a damaged or incorrect product.
  
  
• In such cases, please contact us within 48 hours of delivery at customersupport@pahadipantry.com with photos and order details.
  
  
• Approved refunds will be processed to the original payment method within 7–10 business days.
  
  

8. Intellectual Property

All content on the Website—including logos, product images, text, graphics, and software—is the intellectual property of Pahadi Pantry and is protected under Indian copyright and trademark laws.
You may not reproduce, distribute, modify, or use any part of this content without written permission.

9. User Content and Reviews

When you submit reviews, comments, or feedback, you grant Pahadi Pantry a non-exclusive, royalty-free, perpetual right to use, modify, reproduce, and display such content for promotional or informational purposes.
You agree not to post unlawful, abusive, or defamatory content on our Website or social media pages.

10. Limitation of Liability

Pahadi Pantry, its owners, employees, and partners shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our Website or products.
Our maximum liability for any claim relating to your purchase shall not exceed the amount you paid for that order.

11. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
Please read the full Privacy Policy available on our website: [Privacy Policy – Pahadi Pantry]

12. Third-Party Services

The Website may contain links to third-party websites or services. Pahadi Pantry is not responsible for the content, privacy policies, or practices of any third-party sites.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Shimla, Himachal Pradesh.

14. Changes to These Terms

Pahadi Pantry reserves the right to modify or update these Terms at any time without prior notice.
Updated Terms will be posted on this page, and continued use of the Website constitutes acceptance of the revised Terms.

15. Contact Information

For any questions, concerns, or complaints, please contact:

Grievance Officer:
Name: Rubil chauhan
Email: customersupport@pahadipantry.com
Address: Pahadi Pantry, Dafraik House, Naodhar Road, Nerwa, 171210, Shimla, Himachal Pradesh, India.